FREQUENTLY ASKED QUESTIONS (FAQ)

All orders are shipped from our warehouse and delivered to your nearest agent or Service Point for smooth and safe pickup.

We ship our orders via DHL and DB Schenker . Once your order has been shipped, you will receive a delivery confirmation via email with a tracking number , so you can follow your shipment in real time.

Depending on the carrier used, the following timeframes apply for picking up your package:

DHL: Packages must be picked up within 7 days .

DB Schenker: Packages must be picked up within 14 days .

If your package is not collected within the carrier's specified deadline, it will be automatically returned to us. For uncollected packages, a fee of 300 SEK will be charged, which covers part of our costs for shipping, handling, packaging and return handling at our warehouse.

Please note that an uncollected package does not count as a valid return . If you wish to cancel your purchase after the order has been shipped, you must first collect the package and then complete a return according to our return policy .

If you are missing an item from your order, we apologize for the inconvenience! First, check your order confirmation to see if the product is being shipped separately. If an item is still missing, please contact us at support@rumiofsweden.com and we will help you resolve it as quickly as possible.

If you have received an incorrect item or the wrong size, we apologize! Please contact us at support@rumiofsweden.com with your order number and a picture of the product received, and we will help you fix the error.

As soon as your order has been packed and shipped from our warehouse, you will receive a delivery confirmation with a tracking link. Sometimes it can take up to 2-3 business days for the carrier to update the tracking information. If your tracking link has not been updated after this period, please contact us at support@rumiofsweden.com and we will investigate the matter for you.

If you want to return a product, you must first register your return by contacting us at support@rumiofsweden.com and providing your order number. After the return notification is approved, you will receive a return form and a shipping label via email. For a return to be approved, you must:

• The product must be in unused condition and must not show any signs of use.
• All original packaging , labels and any protective details must be intact.
• The product is returned in the same condition as it was received, without damage or marks.
• The return will be sent back within 14 days of receiving your order.

Once we have received and approved your return, the amount will be refunded to your original payment method within 14 days . Shipping costs are not refundable.

Read more about our return policy here: Delivery & Returns

We do not offer direct exchanges. If you would like to exchange an item, we recommend that you return it and place a new order.

1. Contact us at support@rumiofsweden.com and provide your order number.
2. We will send a return form and shipping label via email.
3. Pack the item carefully and return it according to the instructions.
4. Once we have received the return, the amount will be refunded within 14 days .

Read more about our return terms at Delivery & Returns .

• Sweden: 150 SEK
• EU: 250 SEK

The return fee will be deducted from the refund amount.

We do not offer direct exchanges. If you would like to exchange an item, please return it and then place a new order.

We accept VISA, MasterCard, Klarna, PayPal and Google Pay . Payment by invoice is handled via Klarna. Read more at General Terms and Conditions .

Yes, we offer Klarna as a payment option. When paying by invoice, a credit check is carried out according to Klarna's policy.

Yes, we sometimes offer discounts, promotions and exclusive offers . To not miss out on our current promotions, we recommend that you:

• Subscribe to our newsletter – get exclusive offers and priority access to promotions.
• Follow us on social media – we often share promotions and special offers there.

Please note that any discounts and promotional prices apply to a single purchase and cannot be transferred to future orders . Discounts cannot be applied retrospectively to purchases already made and do not apply to returns, exchanges or complaints.

Our promotions are valid while stocks last and we reserve the right to any price changes and final sales.

Do you have a discount code? Enter it at checkout before completing your purchase - discounts cannot be applied afterwards.

If you discover a defective or damaged product, please contact us directly at support@rumiofsweden.com and attach:

• Order number
• Description of the error
• Pictures of the injury

If the complaint is approved, we will cover the return shipping and replace the item or refund the purchase price. Read more about this at Delivery & Returns .

If, after review, we determine that your complaint does not meet the conditions for an approved complaint , we will inform you of the decision via email.

Unapproved complaints will not be automatically sent back to you . If you wish to return the item, you are responsible for the return shipping. If the complaint is rejected, a handling fee of 99 SEK will be charged and deducted from the total return amount.

To avoid having a claim denied, make sure that:

• The complaint must be made within a reasonable time after the error is discovered.
• The error or defect is not due to wear and tear, improper use or external influences.
• You send clear pictures and a detailed description of the error.

If you have any questions about your complaint, please contact us at support@rumiofsweden.com .

Our products are made from carefully selected leather from certified tanneries that follow strict environmental requirements. The leather we use is a by-product from the meat industry , which means that we are making use of a material that would otherwise be wasted. By using this leather, we contribute to a more resource-efficient and sustainable production .

We work with LWG (Leather Working Group) certified tanneries , ensuring that the leather is produced according to responsible environmental standards, with a focus on water consumption, chemical management and waste management. We also use semi-vegetable tanned leather , a tanning method that combines traditional vegetable extracts with modern techniques to create a durable and sustainable material, with a natural feel and beautiful patina over time.

Because leather is a natural material , there may be variations in color, texture and grain - these details make each product unique and give it character.

Read more about our materials and sustainability at Care Instructions & Sustainability .

• Avoid exposure to direct sunlight and extreme heat – this can dry out the leather and cause cracking.
• Protect from moisture and water – if the product gets wet, wipe it gently with a soft cloth and let it air dry at room temperature.
• Clean regularly – use a dry or slightly damp soft cloth to remove dirt and dust. If necessary, a mild leather conditioner can be used.
• Store correctly – when you are not using the product, store it in a dust bag or in a dry place away from direct sunlight.

For a more detailed care guide, visit our Care & Sustainability page.

Yes, we work with responsible suppliers and prioritize high-quality and long-lasting materials . Our goal is to create products that last for many years and reduce the need for overconsumption. Read more at Care & Sustainability .

Yes, that's completely normal. Leather is a natural material, and each product has its own unique character. Slight variations in color and texture, as well as natural marks, are part of the authenticity of the material and give each product its own personality.

Leather is a living material that ages with use. Over time it will:

• Absorb natural oils from the skin and develop a darker and richer tone (patina) .
• Show scratches and scuffs, which contributes to a personal and rustic look.
• Shape slightly according to your use, especially on bags, cases and wallets.

This natural aging process is one of the reasons why leather products become more beautiful over time .

Yes! New leather products can feel a bit stiff or tight at first, especially if it's a wallet or a computer bag. The leather will naturally soften and shape after use, so this is completely normal.

Yes, we recommend using a waterproofing spray that is suitable for genuine leather, especially if you want to protect the product from moisture. A mild leather conditioner can also be used to moisturize and extend the life of the product.

If you are unsure which product is best, always test on a small, less visible area first.